Care Quality Commission shows people in Yorkshire and Humber regret not raising concerns about their care – but those who do raise concerns see improvements
The Care Quality Commission (CQC) is calling for people to speak up about their experiences of care, as new research shows that people in Yorkshire Humber had concerns about their care but didn't raise them
Their research showed:
- 11% people in Yorkshire and Humber who have accessed health or social care services, in the last five years have had concerns about their care, but never raised them. Of these, over half (53%) expressed regret about not doing so.
- The most common reasons for not raising a concern were not knowing how (20%) or who (37%) to raise it with, not wanting to be seen as a ‘troublemaker’ (37%) and worries about not being taken seriously (33%). 14 of people (43%) felt that nothing would change as a result.
- However, when people did raise a concern or complaint, the majority in Yorkshire and Humber (67%) found their issue was resolved quickly, it helped the service to improve and they were happy with the outcome.
You can share your experience of care, on behalf of yourself or a family member, at on the Care Quality Commission website
