Report by Care Quality Commission shows confidence and trust in hospital staff high but stalled in some areas
Findings from the Care Quality Commissions (CQC’s) latest annual survey of people who stayed as an inpatient in hospital, published today (Thursday 20 June), show that most people had confidence in the doctors and nurses treating them and felt that staff answered their questions clearly.
No improvement
However, across the majority of questions asked in the survey there has been no improvement since it was last carried out, and this year’s results show an increase in those reporting lengthy delays, greater dissatisfaction with the amount of information provided when leaving hospital, and those who felt a lack of involvement in their care.
Less than half of people surveyed (48%) rated their overall hospital inpatient experience as ‘nine or above’ out of ten which is down from 50% in 2017 and marks an end to the trend of year on year improvement previously seen for this question.
Survey results
The results of the 2018 inpatient survey, involving 144 NHS acute trusts in England, reveal what over 75,000 adults who had stayed in hospital for at least one night during July last year said about the care they received.
The survey asked people to give their opinions on the care they received, including quality of information and communication with staff, whether they were given enough privacy, the amount of support given to help them eat and drink, and on their discharge arrangements
Read more of the news release on the Care Quality Commission website
