Enter & View: Ward 24 Gastroenterology

We feel privileged to be asked to undertake a review as the independent champion of local people's voice. We are passionate about making sure local health and social care services are delivering good care and highlighting where improvements should be made, if required. 
 

We decided the best approach would be to task our Authorised Representatives with an Enter and View visit to listen to patient's experiences whilst on the ward and to observe the day to day delivery of patient care. From this visit we collated the data shared, developed a report and communicated with the hospital trust gain a service provider response. 
 

Local people told us:

The majority of patients (67%) were comfortable due to their pain being controlled well beyond admission to hospital. Whereas, others felt that they waited too long for pain relief and pain relief not managed well

A patient was discharged over 15 hours before the Enter & View took place and the patient was still waiting for their medication so they could leave

Family members/carers were bringing food in for patients when food wasn't suitable for them

 

During our visit our observations included:

Patients appeared clean and well looked after

A healthcare assistant assisted a stroke patient with eating their lunch time meal

There were no dementia signs or clocks visible on the ward

 

To read the full report, our recommendations and Doncaster Bassetlaw Hospital Trust's response hit the download button below.