NHS Long Term Plan Focus Group Report: Barnsley Asylum Seekers and Refugees
What did they do?
The session is based in a large room with lots of different things happening around the room for the women and children to be able to choose what they would like to get involved in. They worked with the Refugee Council staff to engage a group of 6 women whose first language was Urdu. Some of the women spoke and understood English, others used the interpreter to engage with the session. They used printed PowerPoint slides to outline the things they wanted to talk about with the group as the room was busy and they were not able to do this electronically. This made the session more intimate and friendly for the women. They used the PowerPoint information as a prompt if people were struggling to understand some of the main focus points.
Conclusion from Barnsley Asylum Seekers and Refugees
- The women were really struggling with the barriers they face on a regular basis from getting appointments at their local surgery, to getting to the hospital for outpatient’s appointments or out of hours’ services. This combined with the language barriers they face means that it is always an uphill struggle.
- Children’s health and mental health services were really important to the women and they would like to see more local services provided within their local communities/areas.
- They saw the local chemist as a really good way of supporting them understand what the medications they had been prescribed were for, with information on how to take the medication
- They would like to be able to make better use of technology for appointments, for tracking health issues and having access to translation services linked to this.
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