Summary Report: Care Home Visits
The rationale for the visits was to add an independent and more anecdotal perspective to Doncaster Council’s programme of annual care home monitoring, whilst giving people who live in the care homes and their families a voice and opportunity to express their thoughts, feelings and opinions about the care and service that they receive from the care provider.
Conclusion
Working alongside Doncaster Council’s Monitoring Team enabled Healthwatch Doncaster to gain valuable insight into the experiences of individuals in residential care in Doncaster and enabled us to speak directly to service users, giving them a voice.
There is an opportunity to take the learning from this project and gather patient and service user experiences in other health and social care services using a conversation-based approach.
Downloads
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