Healthwatch Doncaster Stakeholder Survey Executive Report 2015
Introduction from the Chair, Steve Shore
On behalf of the Board of Healthwatch Doncaster, I would like to commend this report to you. It is the result of a great deal of hard work by staff and volunteers, with particular gratitude to Philip Kerr and Mark Bright. We are committed to taking the positive and negative points raised by the survey and using them as the basis for improving the service we deliver to the citizens of Doncaster. We will build on our successes and work hard to address weaknesses. We believe that the report is intellectually robust having been independently verified. The next year is vitally important to Healthwatch Doncaster, as we become a social enterprise and set sail as a fully autonomous and independent organisation. We need to take our members, volunteers and stakeholders with us on the journey and I look forward to next year’s report to benchmark our progress.
Conclusion summary
- A small group of 50 stakeholder respondents were sampled for this pilot survey, of which 17 individuals returned completed questionnaire forms – giving a response rate of 34%
- Work to further increase Healthwatch Doncaster's profile with the Doncaster public is broadly viewed as one area being needed.
- There is evidence to show HWD appears to have experienced an initially tough formative period in the previous 2 years (see: 6.1). It seems to now be on the way to finding its place in the community.
- Communication of strategic priorities takes place in various forums
- Simply having a local Healthwatch in Doncaster has important symbolic value.
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